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Development & Product Management

Business Intelligence Reporting Analyst

Business Intelligence Reporting Analyst

AMCS Group is a global leader in the provision of management software and hardware to the waste and recycling industry. The global waste and recovery industry is estimated to be worth in excess of €10bn and AMCS’ solutions are managing over €3bn worth of transactions annually, over 14,000 vehicles and in excess of 3,000 sites across Europe, the US and elsewhere.

We currently have a requirement for an experienced Business Intelligence Analyst to join the team. This role will be based at our HQ in Limerick

Main Duties & Responsibilities:

  • Write SSRS Reports as per customer requirements.
  • Support Project Managers in the field for all project requirements including specification development to customer requirements, installs, upgrades configuration.
  • Perform Data Migration tasks to AMCS software from customer databases.
  • Configure AMCS Software to Customer Requirements.
  • Provide customer software product support and respond to requests from the AMCS customer base. Ensure that all calls/responses meet AMCS Quality standards and KPI’s.
  • Prepare end user and technical user documentation for environmental products
  • Attend customer sites for installations, training, project go-lives and review meetings while always providing a high level of customer service.
  • Identify any training needs for customers and produce operation documents to address these issues.
  • Perform detailed analysis of customer issues and where required, work closely with the AMCS Development in root cause analysis
  • Capturing of customer requirements to feed into the AMCS Development Roadmap

Person Specification:

  • Essential: Degree in computer science or equivalent.
  • Essential: Proficiency in developing SSRS Reports
  • Essential: 3+ years’ experience working with Microsoft SQL Server including writing SSRS Reports, Stored Procedures, Functions, Triggers..
  • Proven ability to work on own initiative.
  • Experience in a customer-facing role an advantage.
  • Experience with SQL query tuning an advantage.
  • Knowledge or experience of data migration techniques and methodologies.
  • Knowledge or experience of Microsoft SSIS and SSAS.
  • Project experience – working as part of a project team, adhering to project plans timelines, performing project tasks reporting.
  • Support experience –the ability to investigate queries, diagnose, troubleshoot and resolve technical queries
  • Excellent communication skills (both written and verbal), especially when providing information to clients.
  • An understanding of software engineering principles and processes. Practical experience in relation to databases, Microsoft SQL server, managing hosted solution and web services.
  • An interest in learning and keeping up to date in SQL server, mobile communications software, web application developments and cloud computing.
  • Exposure or understanding of process driven software packages

Development & Product Management
Full Time
Mid Level

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