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Professional Services and PMO

Head of Customer & Product Training

Head of Customer & Product Training

Why join our team?

AMCS is a global technology company providing innovative solutions to the environmental services industry through the AMCS Platform. Our vision is to be the leading enabler of the Circular Economy - empowering environmental services operators and municipalities with a portfolio of innovative software and digital solutions. Our team currently support over 2,650 customers in 23 countries around the world.

We currently have a requirement for an experienced Head of Customer & Product Training, who will be responsible for leading the planning and execution of education and training curriculum and delivery models for our global customers, implementers and partners. This role can be based at our Boston offices or at our global HQ in Ireland


Your Goals

  • ARR growth
  • Customer retention
  • Certified customers
  • Certified implementers
  • Certified partners


Your Scope and Responsibilities

  • Define, adapt, and deliver an overall innovative Platform training strategy
  • Develop and lead an enterprise-scale training program that incorporates practical experience,

cost-effective methods and tools, and best practice curriculum and delivery techniques

  • Design and deliver high impact curriculum design to enable modular role-based and process-based solution training and certification
  • Manage planning, design, and development of self-directed, digital and instructor-led training content, including WBT, video and eLearning
  • Manage curriculum development across internal, external and third party contributors
  • Participate in education/training content review, revision and sign-off cycles
  • Conceptualize and manage training evaluation measures including knowledge checks, course evaluations and certification
  • Maintain effective working relationships with Subject Matter Experts in each workstream
  • Assess translation requirements for the training materials to be used in each region
  • Work with dedicated key contacts to build training schedule and oversee end to end training logistics to support training delivery, including completion reporting and metrics
  • Manage training environments and exercise data to ensure effective hands-on training
  • Manage training content repositories to ensure easy user access to current and correct training materials

and supporting training simulations.


Your Background and Experience

  • 5+ years' experience in a software training/education role and at least 3 years' experience

leading enterprise-scale training programs

  • Deep knowledge of curriculum design and development best practices and models
  • Experience deploying multi modal, role-based training programs
  • Solid understanding of training and development processes, including trends in adult learning,

related technology learning tools, and understanding of external resources in training and development

  • Hands-on experience with full product training lifecycle including defining training strategy, performing training needs analysis, managing content development, coordinating training delivery, and performance post-training evaluation and improvement.
  • Excellent planning, project management skills and stakeholder management systems
  • Ability to lead and deliver in an environment with tight deadlines and finite resources
  • Ability to work effectively and collaboratively across interdisciplinary teams and cultures

 

Your Personal attributes

  • Collaborative - ability to balance multiple constituents and deliver with influences
  • Strategic and innovative thinker with a demonstrated ability to think outside the box, not afraid to be proactive
  • Self-driven, passionate, and committed to continuous learning
  • Strong communication skills - ability to craft and deliver a variety of strategic, education and learning messages internally and externally



 


Location
Boston
Country
United States
Category
Professional Services
Type
Full Time
Experience
NA
Language
English

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